Shipping policy

Shipping Policy

Thank you for shopping with FoVa Candles! Below you’ll find our shipping and delivery information.

Processing Time

All of our candles are handmade in small batches. Orders are typically processed within 1–4 business days (excluding weekends and holidays).

Shipping Locations

We currently ship within Canada only.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and order weight/size.

Estimated Delivery Times (Canada)

Delivery times are estimates provided by the carrier and may vary based on your location and the shipping service selected at checkout.

Please note: delivery times are not guaranteed and may be affected by carrier delays, weather, or peak seasons.

Tracking

Tracking depends on the shipping option you choose at checkout.

Some lower-cost shipping options may not include tracking.

Packaging & Fragile Items

Our candles are fragile and we package them carefully to help them arrive safely.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

We will offer a replacement or refund according to our Refund Policy.

Incorrect Address / Failed Delivery

Please double-check your shipping address at checkout. FoVa Candles is not responsible for orders that are delayed, returned, or lost due to an incorrect or incomplete address provided by the customer.

If a package is returned to us, we can reship it once confirmed—additional shipping charges may apply.

Contact Us

Questions about shipping? Email us at fovacandles@gmail.com.

We typically respond within 1–2 business days.